Dry Home Portugal (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, or use our home watch and property care services on Portugal’s Silver Coast.
For the purposes of applicable data-protection law, including the General Data Protection Regulation (“GDPR”), the data controller is:

Dry Home Portugal

1. Information we collect
We may collect the following categories of personal data:

• Contact details: your full name, email address, telephone number and WhatsApp contact details.
• Property information: the location and relevant details of the property you ask us to care for.
• Service information: your chosen care plan, visit schedule, requests, messages and instructions related to the property.
• Communications: messages sent through our contact form, email, telephone, WhatsApp or other communication channels.
• Visit reports: photographs, videos, observations, humidity readings and reports created during property visits.
• Technical information: information automatically collected when you use our website, such as IP address, browser type, device information and website usage data, where applicable.

Please do not provide special-category personal data or unnecessary personal information through our website contact form.

2. How we use your information
We use your personal data to:

• Respond to your enquiries and prepare a suitable home care plan;
• Communicate with you about our services, appointments and property visits;
• Provide home watch, ventilation, humidity-control, inspection and related property care services;
• Send photo reports, videos, updates and information about issues identified at your property;
• Manage customer relationships, service records and requests;
• Improve our website and services;
• Meet legal, accounting, insurance and regulatory obligations;
• Protect our business, clients, staff and properties from fraud, misuse or security incidents.

We will only use your data where we have a valid legal basis to do so.

3. Legal bases for processing
Depending on the circumstances, we process your personal data because:

• It is necessary to take steps at your request before entering into a service agreement or to perform a contract with you;
• You have given us consent, for example where consent is required for certain cookies or marketing communications;
• We have a legitimate interest in operating and improving our business, communicating with clients, protecting our services and keeping appropriate records;
• We need to comply with a legal obligation.

4. Photos, videos and property reports
As part of our services, we may take photographs or videos of your property and prepare written reports following visits. These materials are used to document the condition of the property, inform you about completed work, identify potential concerns and support the delivery of our services.
We will not use property photographs or reports for promotional purposes without your prior permission, unless the material has been fully anonymised so that neither you nor your property can reasonably be identified.

5. Who we may share data with
We do not sell your personal data.
We may share your personal data only where necessary with:

• Staff or contractors who help us provide our services;
• Professional advisers, insurers, accountants or legal advisers;
• Technology and communications providers, such as website hosting, email, messaging and data-storage providers;
• Trusted service providers or tradespeople where you ask us to arrange or assist with additional work at your property;
• Public authorities or other parties where disclosure is required by law or necessary to protect legal rights, safety or property.

Where third parties process personal data on our behalf, we take reasonable steps to ensure that they handle it securely and only for the purposes instructed by us.

6. International transfers
Some of our service providers, including communication, cloud-storage or website providers, may process data outside the European Economic Area. Where this happens, we will use appropriate safeguards required by applicable law to protect your personal data.

7. Data retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
In general:

• Enquiry information is kept for as long as needed to respond to you and manage potential services;
• Client, service and property-report records are kept for the duration of our relationship and for a reasonable period afterwards;
• Information required for accounting, tax, insurance or legal purposes may be retained for the period required by applicable law;
• We may retain information longer where necessary to establish, exercise or defend legal claims.

When personal data is no longer needed, we will securely delete or anonymise it.

8. Cookies and website analytics
Our website may use cookies and similar technologies to make the website function properly, understand how visitors use it and improve its performance.
Cookies are small text files stored on your device. Some are essential for the website to work, while others may be used for analytics or other optional purposes.
Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can also manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

9. Your rights
Under the GDPR, you may have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your data in certain circumstances;
• Request restriction of processing in certain circumstances;
• Object to processing based on our legitimate interests;
• Request portability of data you have provided to us, where applicable;
• Withdraw consent at any time where processing is based on consent;
• Lodge a complaint with the relevant data-protection authority.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
If you are in Portugal, you may also contact the Portuguese data-protection authority, Comissão Nacional de Proteção de Dados (CNPD).

10. Data security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
You are responsible for keeping any access details, keys, alarm codes or other sensitive property information shared with us confidential and up to date.

11. Third-party links and communication platforms
Our website or communications may contain links to third-party websites or use third-party platforms, including WhatsApp. Those third parties operate under their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review their policies before providing personal data through their services.

12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The latest version will be published on this page with an updated effective date.

13. Contact us
If you have questions about this Privacy Policy or the way we handle your personal data, please contact:
Dry Home Portugal
Phone: +351 920 241 064
Email: hello@dryhome.pt